How To Submit A Single Address Ticket If I'm An Excavator With An Exactix Account

Visit my.sunshine811.com.

Click create ticket under excavator.

Enter your username and password and click on the sign in link. 

Once at the Exactix home page, click go to ticket dashboard. Click the new button in the upper right-hand corner of the screen.  

The contact information provided during registration has been automatically entered under the excavator information section. Changes cannot be made to the fields that have been greyed out. You can make changes to the rest of the information as needed. Fill in a fax number if you have one, your call back hours, and a cell phone.  

The field contact is the person utility companies will contact when they have questions about your job or the dig site. We recommend that someone who is familiar with the project and details about the work site serve as the field contact. Exactix automatically registers your name and phone number. If you have a different field contact for the utility companies to contact, enter a first and last name, select the contact method from the drop-down icon and enter the required information.  

In the working for field enter the homeowner’s first and last name or the company that hired you to do the work.      

Enter the type of work you are doing. For example: installing a fence or irrigation, building a pool, or landscaping.   

Next, we'll look at the dates section. The first question asking about digging underwater defaults to No. 

Enter the date and time you plan to start working. By default, the Exactix System sets it at 2 full business days, not including the day you request the ticket. This is the legal time frame utilities have to respond to your ticket. You can change the date and time you plan to start working by clicking on the start date and using your mouse to select the date on the calendar. If you need to change the time, the option is below the calendar. You cannot enter a start date and time that is before the legal time frame.  

Before we move onto the next section, we will cover the remainder of the fields that are auto completed in this section. The priority will be set to normal. The renewal date is the date the ticket must be renewed for it to not expire. The expiration date is the date the ticket will expire and no longer be valid. The due date indicates the date and time, by law, utilities have to respond to your request.  

The next section covers the work information. First, how deep are you digging? If you know how deep you are digging, enter the number in the first field and select the unit from the drop-down menu in the second field. Units are feet, inches, yards, centimeters, meters and unknown. If the depth is unknown, place a zero in the first field. 

Next, we ask if you will you be using machinery? You must answer either yes or no. If you are unsure, the system default is unsure.  

Is the area where you are digging going to be marked out with white paint? Y, N or Unknown. Pre-marking your proposed dig site with white paint, flags or chalk helps utility companies easily identify where you are proposing to dig. For smaller installations such as landscaping or installing a mailbox, outline the area in white. If you’re installing irrigation or a fence, mark the path of those items.    

How long will the work take? Enter a number in the first field and select days, hours, months, unknown, weeks or years from the drop down to indicate period of time. If the duration is unknown, place a zero in the first field.  

Will there be directional drilling? Y, N or Unknown. 

Is a permit needed? Y, N or Unknown. If you answered yes to a permit needed, please type the permit number in this field. If you do not have the permit number, enter N/A.    

Next, is this ticket required as a result of damage to an underground line? The System defaults to No.  

The site information begins with the Dig Site Type. It automatically defaults to Street/Address and selects Florida. If you need to dig between intersections or at an intersection, you will need to complete the Internet Ticket entry application and take the training. Visit my.sunshine811.com for more information.  

Begin entering the County name where the dig site is located and select the proper name from the dropdown.  

Enter the address, followed by the street name.  As you type, options will appear.  Make sure the correct place is included and select the option from the dropdown.   

To further pinpoint your dig site location, you will enter the nearest cross street. A drop-down menu shows you the nearest cross street and their distances to the dig site address. Select the appropriate near street. If it is within a quarter mile of the dig site address, select the quarter mile box. If farther, skip the check box and add the approximate distance into the How Far field.  

If the dig site address does not result in a dropdown list of nearest cross streets, then you will need to enter it manually. 

Enter the name of the community if it applies and then the lot number if you have it.  

The next field is where the digging will take place. Select all that apply.  

****If your job site cannot be defined to one, single address, and the locate description cannot be explained with the use of the check boxes provided, you need full access ticket entry and mapping. ****

Use the Remarks section to give the locator information making it easier to access your dig site. Examples may include a gate code, directions or a dog in the backyard.  

****Excavators should not include instructions in the remarks section of the ticket to tell locators where the digging is taking place.****

The header section is a short phrase to catch the immediate attention of the receiving party or member utility. This field is not a required field and may not be viewed or processed by the utility locators. If you do not have any information to place in the header, then leave the field blank.  

If the address was not found, scroll up to the street address field and verify that the information was entered correctly.  

New developments less than two years old can generate the address not found message. When this happens, choose the option for incomplete. Then contact 811 and select option 1 to have one of our agents complete manual mapping of the location. 

Verify that all information is correct. Then click complete at the top right-hand corner of the screen. If at any time before you complete your ticket, you want to cancel the request, click on the abort discard button in the same location.  

After clicking complete, the affected service areas page will display. This page lists the member utilities we notify to respond to your ticket. If you want to review the ticket information again before sending your request, click the back to ticket button and you will be brought back to the main screen.  Make revisions if necessary. When you are ready to submit your information, click send ticket.  

You are now given your ticket number and Excavator ID. Save the ticket number and excavator ID in a safe place. If you provided an email address during ticket entry, a copy of the ticket will be emailed to that address. 

You have the option to create another locate request or close. Click close and you will be taken to a screen displaying the locate ticket you entered.  

You can now log out of your Exactix account.